FAQ
FREQUENTLY ASKED QUESTIONS
HOW LONG DOES IT TAKE FOR MY ORDER TO SHIP?
We aim to ship them within 3 to 5 business days. High volume periods, like sales and holidays, the order processing times may increase. If you have any questions, please email us, and we will be happy to help you. See our shipping policy here.
HOW DO I GET FREE SHIPPING?
Orders to the continental U.S. qualify for free shipping after $50. Unfortunately, we cannot offer any free shipping internationally or to Alaska and Hawaii.
THE PRODUCT I WANT TO ORDER IS OUT OF STOCK?
Once in a while, we need a few days to play catch up. Please email us at hello@hausofhaseloff.com with your questions and we can let you know when the item is expected back in stock.
WHAT IS THE BEST WAY TO CARE FOR MY CANDLE?
Here are some tips to get the most out of your Candle.
- Light your candle for 3-4 hours during the first burn session (until the wax reaches the edges of the vessel) to create an even burn and lasting candle.
- To preserve fragrance, do not burn candle longer than 4-5 hours at a time.
- Before each burn, trim the wick
- Always remove wick debris before lighting.
- If the wick requires centering, readjust it to the center
- Allow the candle to solidify before relighting.
- Burn on a flat, stable, fireproof surface.
- Never leave a burning candle unattended.
- Do not burn the candle when less than 1/4" of wax remains.
- Hot candles on cold surfaces can cause the vessel to crack.
DO YOU OFFER GIFTING OPTIONS?
Yep, we do! Please reach out to us so that we can get back to you.
CAN I FIND YOUR PRODUCTS LOCALLY?
We are working on it. More on this soon!
WHAT IS YOUR RETURN POLICY?
We are happy to return any unopened merchandise up to 10 days after it is received. Please see the return policy for further details. All sale items are final sale.
WHAT IF MY ORDER ARRIVES DAMAGED?
Please email us with details regarding your order. Please note that photographs of the damaged items in question are required for us to process any replacement or refund, so please be sure to include them in your email.
WHY WAS MY ORDER CANCELED?
All orders are subject to our approval. We reserve the right to cancel or refuse to accept any order placed based on incorrect pricing or availability information. We apologize for any inconvenience. Please email us if you have any questions regarding your order.
I WANT TO CARRY YOUR PRODUCTS IN MY STORE. WHO SHALL I CONTACT?
Please contact us at sales@hausofhaseloff.com for all things wholesale-related. Thank you for your consideration!
ARE YOU AVAILABLE FOR CUSTOM CANDLES & BRANDING?
Yes! Please email us at hello@hausofhaseloff.com. And please be as specific as possible when providing details.